TextEmail FAQ
- So you offer both a chargeable and non-chargeable email to SMS service?
- Yes. Our clients have different needs when sending text messages from within their email system. Our non-chargeable service works with all email systems and requires no additional software from us. Our optional Outlook plug-in is for those clients that need a tight integration with Outlook, with complete access to Outlook’s address books and diary functions.
- Do we really only pay one fee for the optional software and then just pay for messages?
- Yes. There are no ongoing monthly rental fees for using either TextEmail service. Buy the optional software once, or elect to use the non-chargeable service, and then just send messages. Compare us with more expensive offerings that you pay each month for the privilege of using the service.
- With the non-chargeable service, do we really only pay for messages that we send?
- Yes. There are no other charges, you just pay for the messages that you send.
- How do we pay for the messages that we’ve sent?
- As part of the registration process you elect how to pay. Your choices are: by direct debit (our favourite, for which you receive a discount!) or by account payment such as BACS, Credit Card or cheque. At the end of each month we’ll send you an invoice for the previous month’s usage, which we ask you to pay within 14 days.
- Do I need to be technical to download and use the Outlook software?
- Absolutely not. TextEmail will, when you ask it to do so, download seamlessly in to your Microsoft Outlook environment. The application itself has been designed to be simple and easy to use. If you can send an email, you can use TextEmail!
- Can I send a message to more than one recipient?
- Yes. You can send a message to any number of recipients simultaneously, without having to type the message in each time. You can select your recipients for the message from your address books and distribution lists within Microsoft Outlook, or with the non-chargeable service, just type the numbers in, with our domain name.
- Do I have to login each time I wish to send a message?
- No. When you send a message we check to ensure that you are authorised to send text messages. If you are, then the messages are sent seamlessly from within your email system.
- Can the person I send a message to reply to my message?
- Yes absolutely. This is one of the strengths of both TextEmail services. Any message that you send can be replied to, with the reply coming back in to your Inbox. With the Outlook software, you can elect to have the reply forwarded to your mobile phone as well.
- Do you use our mobile phone numbers for marketing purposes?
- No we do not. We conform to the stringent regulations of the Data Protection Act. Your user and contact details are confidential to you.
