TextPremium FAQ
- I want to use a Short Code as a convenient way for my clients to contact us. Do I have to charge them a premium for doing so?
- Absolutely not. Your Short Code and Keyword is just a convenient means of communicating with you, and you wouldn’t want to send back a chargeable text.: You decide whether to charge someone or not, when you set your Short Code service up online, from your account.
- How much is someone charged for sending a text to a Short Code?
- They are charged their normal rate for sending a text, which depends of course on their mobile phone package. It is likely to be between 3p and 12p. There is no premium attached to sending a message to a Short Code.
- How does the premium, reverse billing work?
- If you are running a service that people subscribe to or enter a competition with, then you may wish to charge them. This charging is done, where applicable, by sending a text back to the person’s phone. It is only when the message is successfully received that their phone is charged the tariff of your service.
- What tariffs are available for me to charge my users?
- The following tariffs are supported by the primary UK network operators, 25p, 50p, £1, £1.50, £3.50 and £5
- Do I need to have a Short Code to run my reverse billing or regular service?
- Yes. A Short Code (either shared or dedicated) is required, regardless of the service you are running.
- Do I just pay a setup fee and then a monthly fee for my Keyword?
- Yes. There are no additional charges. Use of the online applications is free. If you’re sending a premium message back to charge the user, then the sending of that message is also free.
- Can I run more than one tariff on my Short Code?
- No. A Short Code only supports one tariff. If you wish to run two different services with different tariffs, you will need two different Short Codes.
- Which operators do you support?
- We support all of the major UK networks: Vodafone, O2, Orange, T-Mobile, Virgin Mobile and 3.
- Am I charged for sending my premium messages to my recipients?
- No. If you are sending premium content messages to your recipients where they are each being charged the tariff for receiving the message, you, as the service provider, are not charged for each message that you send.
- If I am running a service where my users are sending messages to a short code, how do I physically receive the messages?
- If you are using the TextPremium online applications, then the application will automatically take care of the inbound messages sent to your service. The application will also send back any automatic response that you have set up.
- If you are a developer, integrating a service directly in to your own application, you can choose to receive the message in one of the following ways
- HTTP(S): to a nominated web page for your application to retrieve
- Web Service: for your application to retrieve
- If we are hosting and managing an Autoresponder on your behalf, then the Autoresponder will automatically receive each inbound SMS, process it accordingly, and send back a premium content message (optionally) to the original user’s phone. Details of each inbound message and user are stored for you to access online.
- If I am running a subscription service, who manages the subscribes and unsubscribes?
- The TextList application will automatically manage your Subscriber List. New subscribers will be sent a “Welcome” text, and all unsubscribers will receive a “Goodbye” text.
- When do I receive my out-payments?
- Once the network operators (Vodafone, O2, T-Mobile, Orange, 3 and Virgin Mobile) have collected payment from their subscribers for using your service, then they will pass payments back to us.
- We will then publish the payments available online within your TextAnywhere account. These are then available for you to collect. You collect the payment by sending us a VAT invoice and we will then pay you swiftly by return.
- Generally, Out-payments are published to your account (and are therefore available for collection) in the middle of the month following the month’s activity to which they refer.
- Do you use the mobile phone numbers of my subscribers for marketing purposes?
- No we do not. We conform to the stringent regulations of the Data Protection Act. Your user and contact details are confidential to you.
