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TextOnline FAQ

Do we really only pay for messages that we send?: Yes. There are no monthly rental or per-user charges, or indeed charges for importing contacts in to your address books. You just pay for the messages that you send.
How do we pay for the messages that we’ve sent?: As part of the registration process you elect how to pay. Your choices are: by direct debit (our favourite, for which you receive a discount!) or by account payment such as BACS, cheque or Credit Card. At the end of each month we’ll send you an invoice for the previous month’s usage, which we ask you to pay within 14 days.
Do I need to be technical to use the service?: Absolutely not. The application user interface has been designed to be simple and easy to use.
Are there online reports to keep an eye on how the service is being used?: Yes there are. Within the Administration Panel you can review the usage of the service by each user. Also online is the current month’s usage, which will become your next invoice, as well as past invoices.
Can I send a message to more than one recipient?: Yes. You can send a message to any number of recipients simultaneously, without having to type the message in each time.
Does each user have the same access rights or privileges?: No. You can give users different rights depending on their role and responsibilities. You may not, for example, wish to give a user the ability to create their own personal address book or indeed send messages to anyone other than those in the global address book.
Do I have to login each time I wish to send a message?: Technically yes. Why? Because this is a necessary security consideration so that no other person abuses your account. However we do have a desktop application that you can download and set-up as an icon on your desktop. Just click on the icon and you are automatically connected to the service.
Is there a particular set of browsers that you support?: No – we’ve tested all the popular browsers and they all work well. If you have Microsoft’s Internet Explorer version 5, or above, then you will enjoy additional user interface functionality.
Can I import contacts so that I don’t have to manually create each one?: Yes you can. There is an import facility within the Administration Panel to import contacts (message recipients) in to a global address book and users, automatically set-up with usernames and passwords. A similar facility exists for users to import their own contacts in to their personal address book.
Can I have the recipients of my messages replying back to me?: Yes you can. When you send a text from TextOnline, you decide whether you wish your recipients to be able to reply, and if so, how you want replies to be delivered back to you. You can receive replies back to your email inbox, to a TextOnline application inbox or back to your mobile phone.
Do you have online help?: Yes. We have User and Administrator guides to help organisations and users get up and running swiftly. Once in the application there is a help guide, in a format that you can access or indeed print out, should you prefer.
Do you use the mobile phone numbers for marketing purposes?: No we do not. We conform to the stringent regulations of the Data Protection Act. Your user and contact details are confidential to you.